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Search results for 'complexity'

Jun 20 13

Complexity Is Just An Excuse

by David Brock

There is no question, our worlds are very complex.  The challenges our customers face are complex.  The challenges we face within our organizations are complex.  The challenges in engaging our customers and trying to solve their problems are complex.  Complexity is a reality!
We’re surrounded by, enmeshed in and consumed by complexity.   Sometimes, I think we […]

Jul 17 12

Managing Complexity

by David Brock

It should come as no surprise to anyone that has been semi-conscious over the past decade, that our worlds are becoming increasingly complex.  Our jobs, and those of our customers are more complex and difficult.  Fewer people doing more.  The rate of change is accelerating.  We have too little time to accomplish even our “A” […]

Nov 5 17

Do You Have The Right People On The Bus?

by David Brock

Recently, I was discussing some of the key performance challenges too many organizations face. The executives I was speaking with spoke about all the investments they were making in sales enablement—tools, training, programs, content, etc.  The results they were getting were OK–but not great.  They seemed to be doing many of the right things, but […]

Nov 2 17

Do Customers Really Want A Frictionless Buying Experience?

by David Brock

It seems to be fashionable to talk about creating “frictionless buying experiences?”  I suppose the concept draws readers, perhaps it’s an extreme expression of removing barriers to the customer buying process.
But does the concept make sense?  Is it what customers want?  And if we looked at the concept of “friction in the buying process, what […]