Innovation
“Creativity is thinking up new things. Innovation is doing new things. “ Theodore Levitt (1925 – 2006), Renown economist
Innovating, continuously, is critical to sustained growth and success. But too often, we misunderstand and underexploit innovation. We tend to think of innovation as groundbreaking inventions, technologies, and business models.
But innovation represents so much more. Incremental innovation helps us continuously improve that which we already do. Improving our effectiveness, efficiency, productivity, and performance is critical for each of us, every day. Leaders must continuously drive performance improvement with everyone in the organization.
Innovation is not just about creating new things, it is about thinking and doing things differently. It is recognizing that what got us to where we are is probably insufficient to getting us where we want to be, we have do change.
We provide a rich set of workshops, tools, methods, and processes to support constant innovation—both within our own organizations and helping our customers innovate.
Innovation Posts
What About The “Human” Element In Selling?
As my social feeds get filled with “gurus” talking about how AI can be deployed to do virtually everything critical to sellers, I started wondering about the “Human” element of engaging our customers and people in our own organizations. It seems AI and tools like ChatGPT are the answer for virtually every sales activity. It […]
Tracing Our Problems Back To The HP-35 Scientific Calculator
I’ve come to a, perhaps rash, conclusion. The majority of challenges we face in business–at least selling–can be traced back to the HP-35 handheld scientific calculator. No it wasn’t learning Reverse Polish Notation–though I did struggle with that for a few days. Prior to the introduction of the HP-35, I had to understand arithmetic. I […]
“Two Years Ago, The Biggest Challenges You And Your Organization Faced Were…..”
Imagine receiving a very well crafted prospecting outreach. It is well written. It is specific to issues that companies in your industry face, it is specific to the issues people in your role (in your industry) face. And the email started with: Two years ago, the issues most critical to people like you in [name […]
How I’m Using ChatGPT
I’ve been writing a lot of posts about my experiences with ChatGPT. It takes time to learn, it takes time to figure out how to refine a series of queries, prompts to explore issues. While many are reveling in ChatGPT’s ability to paper the world with endless amounts of drivel, I mean content, I find […]
What If We Sold The Way Our Customers Want To Buy?
Calm down, give me a few moments to defend my case. I know it’s an absurd concept–selling the way our customers want to buy. Afterall, we have our quotas. We have our cadences, sequences, we have to reach out to hundreds or thousands of people a day, we have to constantly be pitching. We have […]
Buyers Using ChatGPT……
There’s a lot of excitement from sellers about the power of AI tools like ChatGPT, we can inflict infinite amounts of content on unsuspecting prospects. We can meet and exceed Gartner’s projection of 66 touches per meeting with all sorts of sequences that can be generated in a few minutes. Sellers of all types are […]
What Happens When The Incremental Costs Of Developing Content Is $0?
Some of you may have been following my adventures and experiments with ChatGPT. It and similar tools are fascinating, and while being very early in their development, offer interesting potential in the coming years. When makinq queries in ChatGPT, the responses represent faux–dare I say–artificial intelligence. The responses “seem” smart, but aren’t particularly insightful. The […]
“Customers Are Taking A More Measured Approach To Their Purchasing Decisions”
In announcing reductions at Salesforce yesterday, Marc Benioff was quoted, saying customers “are taking a more measured approach to their purchasing decisions.” We’re taking deep breaths, trying to understand what that means, looking at how we, sellers, respond and move forward. What does it take to succeed? Pile onto this all the shifts in buyer […]
It Doesn’t Get Easier!
I seldom respond to “viral videos.” But I was struck by this video of Kara Lawson, Duke Women’s Basketball Head Coach, Handle Hard Better. It is human nature to want things to be easier. In 2005, Staples ran a marketing campaign featuring the “Easy Button.” The concept went viral–the thought that if we just did […]
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“In a world populated by many, many self-proclaimed "thought leaders," Dave is the real deal--perhaps more than anybody I've met since I've been studying the sales, service and customer experience space. His perspective is informed by deep experience as an executive and business leader himself and by an insatiable curiosity about what's next in the field. I ALWAYS read what Dave posts and make it a regular habit to read anything he writes. We've spent hours together talking about business, new emerging technologies, the latest human psychology and behavioral economics work, you name it. Whenever I have a new idea for a book or article or blog post, he's one of the few people I tend to run the idea by...because he always makes it sharper and generally (though not always successfully) keeps me from sticking my foot in my mouth 🙂 If you have an opportunity to work with him, you should jump at the opportunity. You'll be very glad you did.” Matt Dixon, Co-Author, Challenger Sales, The Challenger Customer, The Jolt Effect, Co-founder DCM Consulting.
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