For several years, I've been a struggling student of Tai Chi. There is such … [Read more...]
Tag: Customer Experience
The Importance Of "Flow" In Selling
"Frictionless" Experience Posted on August, 2022
I read an article, "In Search Of The Frictionless Organization." While some of … [Read more...]
Would You Buy From Your Sellers? Posted on August, 2022
Not long ago, I was speaking to the CRO of a sales technology company. We had a … [Read more...]
There Is Still "Low Hanging Fruit" In This Economy! Posted on August, 2022
We are going through all sorts of hand wringing and belt tightening as we look … [Read more...]
Why Are We So Incurious? Posted on August, 2022
If I were forced to identify the single most important capability for anyone, at … [Read more...]
We've Got The Discovery Process All Wrong! Posted on August, 2022
Too often, we fail in our initial engagements with our customers. In our … [Read more...]
What About Digital Buying Rooms? Posted on July, 2022
There's a lot of good conversation around creating Digital Selling Rooms. … [Read more...]
Customers Are Spending Less Time With Salespeople..... Posted on July, 2022
Both the data an our experiences show this, customers are spending less time … [Read more...]
A Guaranteed Method Of Getting Customer Meetings! Posted on July, 2022
Everything I read, every conversation I have with sellers; the same issue … [Read more...]
What Our Customers Are Trying To Learn.... Posted on July, 2022
As sellers, we seem to think the most important thing to our customers is … [Read more...]
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