Some years ago, there was a lot of discussion about Customer Intimacy-----no, … [Read more...]
Automation And Customer Intimacy
How Do You Differentiate Yourself? Posted on January, 2014
Data shows 53% of customer loyalty is a result of their personal experiences in … [Read more...]
Trust, Deception, LinkedIn Posted on January, 2014
I guess it's the new standard. Great tools end up being subverted for … [Read more...]
Keeping Score Posted on January, 2014
I've been having a number of conversations that, to be honest, have surprised me … [Read more...]
Insight, Influence, Value Creation, Trust...... Posted on December, 2013
In simplifying our communications, we tend to isolate topics. It's easier to … [Read more...]
Sitting With The Problem Posted on December, 2013
Often, both we and our customers seem to rush through the buying process. … [Read more...]
Reputation Management And Social Media Posted on December, 2013
I always hate starting a post with an apology or disclaimer, but I must. I'm … [Read more...]
How Is Your Customer Measured? Posted on November, 2013
Ask a sales person how they're measured, they quickly respond, "quota … [Read more...]
Do You Trust Your People Enough To Let Them Think? Posted on October, 2013
It's odd, we interview people, anxious to hire the best and the brightest. … [Read more...]
I Want To Be Your Partner Posted on October, 2013
It seems every relationship is becoming a partnership. In every sales … [Read more...]
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