We know the importance of customer experience. Whether it's their buying … [Read more...]
Key To Great Customer Experience
Sales People/Manager Churn Is Unacceptable! Posted on February, 2019
Over the past several weeks, I've been involved in a number of conversations … [Read more...]
Great Habits Start With Simple Things Posted on February, 2019
This post is another of my learnings on my personal learning journey on micro … [Read more...]
Authenticity Posted on January, 2019
Authenticity has become a buzzword tossed around social media too casually. We … [Read more...]
Getting By Or Getting Ahead Posted on January, 2019
Most mornings, I feel like Bill Murray in Ground Hog Day. I get up, look at my … [Read more...]
Learning From "Lazy" Salespeople Posted on January, 2019
"Lazy" sales people are among my favorites--let me qualify that. "Lazy" sales … [Read more...]
My Journey On Micro-Improvements Posted on January, 2019
Long time readers of the blog will know for the past 18-24 months I've been … [Read more...]
On Consistency Posted on December, 2018
I don't know why, but we never talk about consistency. Consistency is about … [Read more...]
The "Real Cost" Of A Salesperson Posted on December, 2018
What would you think of a front line manufacturing manager failing to address … [Read more...]
Sales Training And The "Forgetting Curve" Posted on December, 2018
Every year, billions are spent in sales training. Yet all the data shows … [Read more...]
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