Low effort for the customer, that is! Too often, we get customer experience … [Read more...]
Tag: Future Of Buying
Creating Low Effort Customer Experiences --- A Conversation With Dione Hedgpeth Of Apptio
Our Customers Can't Afford For Us To Wait Until They Are 70% Through Their Buying Cycle! Posted on January, 2015
It's that time of year again, there are lots of posts around the popular … [Read more...]
Sales People, We Have A PR Problem Posted on January, 2015
Sales people, we have a PR problem, .....it's Real,...... and we probably … [Read more...]
Water, Water Everywhere, But Not A Bit To Drink....... Posted on January, 2015
No this is not another plea for donations to my Charity:Water campaign (though … [Read more...]
Understanding The Customer Expectations Critical To Customer Experience Posted on January, 2015
Recently I wrote Responding To Customer Experience Disasters. It's stimulated … [Read more...]
Too Busy To Worry About The Customer Experience Posted on December, 2014
Recently, I wrote, "'Simplifying The Way We Work,' But What About The … [Read more...]
The Illusion Of Control Posted on December, 2014
Matt Heinz wrote a provocative post, "News Flash, Sales Doesn't Control When The … [Read more...]
Questions We Are Afraid To Ask Posted on December, 2014
Often, in talking about deals with sales people, there are things that just … [Read more...]
Sales People Are Not Automatons! Posted on December, 2014
Recently, I was doing pipeline, deal, and territory reviews with several sales … [Read more...]
Selling In A "Knowledge Based" Economy Posted on November, 2014
The days of product, even solution based differentiation are long passed. We … [Read more...]
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