If you've ever had the misfortune to be taken to an Emergency Room, you know the … [Read more...]
Category: Innovation
Category: Innovation
What We Can Learn From The ER!
It's Never JUST A Sales Problem! Posted on August, 2014
We often get called by execs, "We've got a sales problem! We need your help," … [Read more...]
Who Is The Customer Experience For? Posted on August, 2014
The answer to this question seems obvious, the customer experience, whether it … [Read more...]
QoS--Quality Of Service Posted on August, 2014
We've all experienced it, our mobile phone rings, upon answering all we hear is … [Read more...]
Are You 'Pissed Off' Enough To Be A Top Performer? Posted on July, 2014
I saw a brilliant video by Tom Peters, Innovation: Angry People Make Change, be … [Read more...]
The Questions We Are Afraid To Ask Posted on July, 2014
I wrote, If You Were In Your Customer's Shoes, What Would You Do? Gary Hart … [Read more...]
All Revenue Is Not Created Equal! Posted on July, 2014
It probably sounds like heresy to talk about "Good Revenue" and "Bad Revenue," … [Read more...]
Stop Reading Books/Blogs On Selling! Posted on June, 2014
Before many of my friends who've written quite outstanding books/blogs on … [Read more...]
"Turtles Only Make Progress When They Stick Their Necks Out*" Posted on June, 2014
We often wonder why we aren't making progress. Our results aren't improving, we … [Read more...]
SBWA -- Selling By Walking Around Posted on June, 2014
Tom Peters and Robert Waterman introduced the world to the acronym, … [Read more...]
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