James Muir published an outstanding post, "Is it ok to manipulate clients for … [Read more...]
Tag: Trust
"Is It OK To Manipulate For Good Purposes?"
Who Am I Talking To? Posted on May, 2019
I suppose I'm being naive. I had always thought "social platforms," were a way … [Read more...]
"The Customer Is Incompetent!" Posted on April, 2019
In the past week, I've participated in two reviews where the sales person has … [Read more...]
Key To Great Customer Experience Posted on March, 2019
We know the importance of customer experience. Whether it's their buying … [Read more...]
Sales People/Manager Churn Is Unacceptable! Posted on February, 2019
Over the past several weeks, I've been involved in a number of conversations … [Read more...]
Authenticity Posted on January, 2019
Authenticity has become a buzzword tossed around social media too casually. We … [Read more...]
Building Your Support System Posted on January, 2019
This is one of those topics I never thought I would have to write about. It's a … [Read more...]
On Civility Posted on January, 2019
It seems everywhere one looks, one is confronted with incivility. Virtually … [Read more...]
On Consistency Posted on December, 2018
I don't know why, but we never talk about consistency. Consistency is about … [Read more...]
What We Think Of Our Customers Colors Our Engagement Posted on December, 2018
Someone called seeking coaching on a specific deal. He had fallen into … [Read more...]
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