I have to admit I get just rip roaring pissed off with a lot of the … [Read more...]
Never Apologize For Selling Or Being A Sales Professional!
Hanging Out Where Our Customers Hang Out Posted on September, 2014
I recently saw an infographic from the Brighton School Of Business entitled, "Do … [Read more...]
Are You Creating Value In Every Customer Interaction? Posted on September, 2014
In an outstanding post, Why Sales People Need To Create Value, Not Just … [Read more...]
The Costs Of Doing Nothing Posted on September, 2014
I suspect the biggest costs both we (individually and within our organizations) … [Read more...]
The Definitive Guide To The Future Of Selling Posted on August, 2014
The debate rages, there are 100's of articles discussing the future of … [Read more...]
It's Never JUST A Sales Problem! Posted on August, 2014
We often get called by execs, "We've got a sales problem! We need your help," … [Read more...]
If You Aren't Building Value, Someone Else Is! Posted on August, 2014
Well, actually, even if you are building value, someone else still is. We win … [Read more...]
Who Is The Customer Experience For? Posted on August, 2014
The answer to this question seems obvious, the customer experience, whether it … [Read more...]
Designing The Customer Experience For Our Efficiency, Not The Customers' Posted on August, 2014
This afternoon, we had a problem with a critical tool that we use. I am … [Read more...]
"I Can Save You More Than You Are Currently Spending" And Other Stupid Sales Ploys Posted on August, 2014
We've all gotten the call, the phone rings, it's a sales person. Somewhere in … [Read more...]
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