The other day, Jim Keenan and I were chatting about a number of things (mostly … [Read more...]
Tag: Customer Experience
We're Efficient, But What Does That Do To The Customer Experience?
SBWA -- Selling By Walking Around Posted on June, 2014
Tom Peters and Robert Waterman introduced the world to the acronym, … [Read more...]
Principles Of Sales Part 3-Selling Is About Change Posted on June, 2014
I'll continue to expand my discussion of The Not So New Principles Of Sales, … [Read more...]
Sales Training And Human Interaction Posted on June, 2014
Annually, billions are invested in sales skills training. On top of that, … [Read more...]
Salesperson Bites Dog, Dog Gets No Insight! Posted on June, 2014
I have to confess to a shameless manipulation of you, the reader. Many of you … [Read more...]
Your Competitor May Be An App! Posted on June, 2014
As consumers, everyday we see apps, great on-line stores and other technology … [Read more...]
Always Be Closing! Posted on June, 2014
Recently, a number of people have asked me my thoughts on closing skills. I … [Read more...]
On Being Present And Engaged Posted on May, 2014
We struggle to catch our customers', our managers', our colleagues' attentions. … [Read more...]
Principles Of Sales, Part 2 --- Value Is Exchanged Posted on May, 2014
I wrote the Not So New Principles of Sales, where I identified the second not so … [Read more...]
Buying Happens In The Absence Of Selling Posted on May, 2014
In my post, Principles Of Sales, Part 1, Interactions Between People, Brian … [Read more...]
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