I have to admit, part of the reason I'm writing this post is to ease my … [Read more...]
Why Do They NEED What You Are Selling?
Design Your Customer Experience To Lose The Right Customers! Posted on November, 2014
I received an interesting email. A person had read a post I had written about … [Read more...]
Are You Answering The Right Question? Posted on November, 2014
I'm occasionally amused by some of the comments and responses my blog posts … [Read more...]
Don't Let Your Ego Get In The Way Of Your Effectiveness Posted on November, 2014
As sales people, we probably have strong egos. It's part of what gives us the … [Read more...]
Letting Our Customers Help Solve Our Problems Posted on November, 2014
Upon reading the title of this post, some of you are probably thinking, "Dave, … [Read more...]
Just Because We Have The Ability To Do Something Doesn't Mean It's Best Practice Posted on November, 2014
I've been writing about customer experience, bad prospecting, and other bad … [Read more...]
How To Ruin A Great Customer Experience Posted on October, 2014
I took my car in to be serviced the other day. The dealership has done a … [Read more...]
Marketing And Sales Alignment Or Integration? Posted on October, 2014
I'm fascinated about a lot of the discussion about marketing and sales … [Read more...]
Teaching Our Customers To Sell Posted on October, 2014
I recently wrote about Teaching Our Customers To Buy. In the article I … [Read more...]
"I Have To Speak To You In Bullet Points......." Posted on October, 2014
Understanding our customers' behavioral styles is critical to our effectiveness … [Read more...]
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