I received an interesting email. A person had read a post I had written about … [Read more...]
Tag: Customer Experience
Design Your Customer Experience To Lose The Right Customers!
Are You Answering The Right Question? Posted on November, 2014
I'm occasionally amused by some of the comments and responses my blog posts … [Read more...]
Don't Let Your Ego Get In The Way Of Your Effectiveness Posted on November, 2014
As sales people, we probably have strong egos. It's part of what gives us the … [Read more...]
Letting Our Customers Help Solve Our Problems Posted on November, 2014
Upon reading the title of this post, some of you are probably thinking, "Dave, … [Read more...]
Just Because We Have The Ability To Do Something Doesn't Mean It's Best Practice Posted on November, 2014
I've been writing about customer experience, bad prospecting, and other bad … [Read more...]
How To Ruin A Great Customer Experience Posted on October, 2014
I took my car in to be serviced the other day. The dealership has done a … [Read more...]
Marketing And Sales Alignment Or Integration? Posted on October, 2014
I'm fascinated about a lot of the discussion about marketing and sales … [Read more...]
Teaching Our Customers To Sell Posted on October, 2014
I recently wrote about Teaching Our Customers To Buy. In the article I … [Read more...]
"I Have To Speak To You In Bullet Points......." Posted on October, 2014
Understanding our customers' behavioral styles is critical to our effectiveness … [Read more...]
Great Customer Service Doesn't Equal Great Customer Experience Posted on October, 2014
I have to admit writing this post out of frustration. I've been, at the … [Read more...]
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