I spend a good amount of time calling on the customers and prospects of my … [Read more...]
Tag: Customer Experience
The Product Focused Company
Water, Water Everywhere, But Not A Bit To Drink....... Posted on January, 2015
No this is not another plea for donations to my Charity:Water campaign (though … [Read more...]
Neutral Is Not A Strategy Posted on January, 2015
Too often, I meet sales people who are uncomfortable with challenging their … [Read more...]
Understanding The Customer Expectations Critical To Customer Experience Posted on January, 2015
Recently I wrote Responding To Customer Experience Disasters. It's stimulated … [Read more...]
Responding To Customer Experience Disasters! Posted on January, 2015
As much as we try to develop, implement, and execute outstanding customer … [Read more...]
Too Busy To Worry About The Customer Experience Posted on December, 2014
Recently, I wrote, "'Simplifying The Way We Work,' But What About The … [Read more...]
"Simplifying The Way We Work," But What About The Customer? Posted on December, 2014
I caught a small article flashing across my news feeds, "Coca-Cola Disconnects … [Read more...]
What If You Shared Your Deal Strategy With Your Customer? Posted on December, 2014
I had a fascinating conversation with Gerald Vanderpuye today. He shared what … [Read more...]
Why Do They NEED What You Are Selling? Posted on December, 2014
I have to admit, part of the reason I'm writing this post is to ease my … [Read more...]
Design Your Customer Experience To Lose The Right Customers! Posted on November, 2014
I received an interesting email. A person had read a post I had written about … [Read more...]
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