Zoom, Teams, Webex seem to rule our professional and even our private lives. We … [Read more...]
Tag: Customer Experience
On Virtual Buying
We Need Sellers Who "Sell," Not Take Orders Posted on June, 2020
I'm suppose, after all the years I've spent working with "sales people," I … [Read more...]
"I'm Selling As Hard As I Can, Why Aren't You Buying?" Posted on May, 2020
The universal lament of sales people is, "Why aren't my customers buying? I'm … [Read more...]
Not So Social Social Media Posted on April, 2020
Over the past 5 or so years, it seems a large number of people think social … [Read more...]
Thinking About "Conversational Intelligence" Posted on April, 2020
Conversational intelligence is increasingly a hot topic, yet too often, it seems … [Read more...]
Your Value Proposition Must Be More Valuable Now! Posted on April, 2020
Creating value with our customers has never been more important than it is now. … [Read more...]
"How Can I Help?" Posted on April, 2020
One of my sources for blog topics is my friend, Brent Adamson. The other … [Read more...]
Automation Run Amuck Posted on March, 2020
Technology is a double edged sword. We can use it to improve the impact, value, … [Read more...]
Buying During Difficult Times Posted on March, 2020
Complex B2B buying is never easy. I've written, extensively, about how … [Read more...]
The Present Opportunity Posted on March, 2020
Our societies, communities, workplaces and businesses are in turmoil. The … [Read more...]
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