Conversational intelligence is increasingly a hot topic, yet too often, it seems … [Read more...]
Tag: Customer Experience
Thinking About "Conversational Intelligence"
Your Value Proposition Must Be More Valuable Now! Posted on April, 2020
Creating value with our customers has never been more important than it is now. … [Read more...]
"How Can I Help?" Posted on April, 2020
One of my sources for blog topics is my friend, Brent Adamson. The other … [Read more...]
Automation Run Amuck Posted on March, 2020
Technology is a double edged sword. We can use it to improve the impact, value, … [Read more...]
Buying During Difficult Times Posted on March, 2020
Complex B2B buying is never easy. I've written, extensively, about how … [Read more...]
The Present Opportunity Posted on March, 2020
Our societies, communities, workplaces and businesses are in turmoil. The … [Read more...]
Buying Is About People, Why Isn't Selling? Posted on March, 2020
Buying is about people. They are part of organizations and teams. They are … [Read more...]
Social Selling, Bar Hopping, And Relationship Commoditization Posted on February, 2020
Listen to the proponents of "Social Selling," and it is the future of selling. … [Read more...]
On C-Level Buying Posted on February, 2020
As sales people, we learn that we are to call high. We should be reaching the … [Read more...]
Does Being On Commission Make You Untrustworthy? Posted on February, 2020
I read a discussion between some wickedly smart people. One person took a … [Read more...]
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