I just received a note from Amazon. I had just bought a Kindle book. Along … [Read more...]
Tag: Customer Experience
Buying The Way I Want To Buy, Not How You Want Me To Buy
Trying To "Fix" Our Customers Posted on April, 2022
As leaders, when we think about developing our people, helping them overcome … [Read more...]
The "Adaptable Selling Process" Posted on March, 2022
I went through my very first sales training class in the late 70's. We were … [Read more...]
A Script Isn't A Call Plan! Posted on March, 2022
I'm almost ashamed to be writing on the topic of call planning/execution. It is … [Read more...]
It's Not My Job To Do Your Job! Posted on March, 2022
I get dozens of requests a day. Most are people wanting me to do something for … [Read more...]
Getting The Digital Buying Journey Wrong Posted on March, 2022
I visited the website of a very large enterprise software provider. I found … [Read more...]
It's Account Planning Season Posted on March, 2022
Now that SKO season has passed, we've got our annual quotas, we've started … [Read more...]
The New Sales Process Posted on March, 2022
Most of our "sales processes" are failing us. There are a couple of core … [Read more...]
"Do You See Challenges We Aren't Managing Well?" Posted on March, 2022
I agreed to speak with the sales person. Responding to his email, I asked, "Do … [Read more...]
Partnering And Selling Posted on March, 2022
I cringe every time I get an email or social media invitation, "Dave, we'd like … [Read more...]
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