I"m on another 11 hour plane flight, encamped in my "pod," I have my noise … [Read more...]
Help People Even When You Know They Can't Help You Back
What's Your "Net Promoter Score?" Posted on November, 2018
The "Net Promoter Score," has been around for a long time. In 2003, Fred … [Read more...]
Doing More Of What Doesn't Work! Posted on October, 2018
Imagine sitting in some sort of sales kickoff meeting or conference, and the … [Read more...]
Moving Beyond The "Chaotic Buying Process" Posted on October, 2018
It seems in recent months, the sales and marketing world is suddenly waking up … [Read more...]
Transforming What We Do Is Not Optional! Posted on October, 2018
Last week, I was sitting in the Gartner Sales and Marketing Conference. If … [Read more...]
Our Customers' Stories Posted on October, 2018
Storytelling is important. None of us live in a world of data and logic, as … [Read more...]
The Challenged Customer Posted on October, 2018
Our customers (and us) live in worlds characterized by information overload, … [Read more...]
There Is No "Playbook" For Buying! Posted on October, 2018
Playbooks are big. There are lots of tools and never ending content around … [Read more...]
"Take Your Eyes Off The Ball" Posted on September, 2018
We all know the importance of focus, of eliminating distractions. I've written … [Read more...]
Change--Never More Than Three! Posted on September, 2018
We all know how difficult it is to change. Whether it's our own personal … [Read more...]
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