Data shows 53% of customer loyalty is a result of their personal experiences in … [Read more...]
Author: David Brock
How Do You Differentiate Yourself?
Reclaiming The Performance Planning Process Posted on January, 2014
I recently wrote a post: Poor Performers Probably Don't Know. It kicked off a … [Read more...]
Trust, Deception, LinkedIn Posted on January, 2014
I guess it's the new standard. Great tools end up being subverted for … [Read more...]
Pay For Performance Posted on January, 2014
As is usual this time of year, I've been involved in lots of discussions of … [Read more...]
Poor Performers Probably Don't Know Posted on January, 2014
Addressing performance issues is always tough. Many managers are uncomfortable … [Read more...]
Making The Number Isn't The Point! Posted on January, 2014
The discussion around my post, "Don't Bother Me With Process!" has been … [Read more...]
Don't Bother Me With Process! Posted on January, 2014
Maureen Blanford challenged me with an interesting question, "What do you do … [Read more...]
Keeping Score Posted on January, 2014
I've been having a number of conversations that, to be honest, have surprised me … [Read more...]
Don't Sell Where You Lose! Posted on January, 2014
"Well duuuhhh, Dave, thanks for that great insight!" As obvious as it sounds, … [Read more...]
Insight, Clarity, Execution Posted on January, 2014
We all struggle to change, to do new things, to grow, to implement new … [Read more...]
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