We know the importance of customer experience. Whether it's their buying … [Read more...]
Key To Great Customer Experience
Is Leadership Really About Solving Problems? Posted on March, 2019
All of us, me included, often think a key aspect of leadership is about solving … [Read more...]
Are Traditional Sales Managers Even Necessary? Posted on March, 2019
Sometimes, I think Tim Ohai and I are brothers from different mothers. So much … [Read more...]
Everything In Sales Is Dead, Long Live Sales And Selling! Posted on March, 2019
It's tedious, every day a scroll through my various news feeds, there are any … [Read more...]
The Coming Sales Talent Crisis, Part 3 Posted on February, 2019
If you haven't sensed it yet, I think Sales Talent will probably be "THE" issue … [Read more...]
The Coming Sales Talent Crisis, Part 2 Posted on February, 2019
I wrote The Coming Sales Talent Crisis, focusing on the struggles our customers … [Read more...]
Our Numbers Aren't Laws Of Physics! Posted on February, 2019
We tend to think of the Laws Of Physics as fundamental truths about how things … [Read more...]
Win/Loss Reviews Posted on February, 2019
One of the key questions I ask when I meet with sales executives and sales … [Read more...]
Sales Person As Sense Maker Posted on February, 2019
The world, both our customers and our own, is best characterized by turbulence. … [Read more...]
Sales People/Manager Churn Is Unacceptable! Posted on February, 2019
Over the past several weeks, I've been involved in a number of conversations … [Read more...]
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