The phone rang, I absently picked it up, thinking it was another call that was … [Read more...]
Tag: Customer Experience
The Prospecting Call(s)
We Know About The "Digital Buying Journey," But What Does This Mean About Digital Trust? Posted on May, 2022
We know trust is important in all our relationships. We know that trust is … [Read more...]
Enabling Our Customers To Feel Good About Themselves And What They Are Doing Posted on May, 2022
I wrote, People Buy From People, focusing on the importance of human based … [Read more...]
Selling Skills Posted on May, 2022
Here's a pop quiz for sellers and sales enablement folks. Be honest, don't … [Read more...]
"People Buy From People....." Posted on May, 2022
I don't know how many times I've read this mantra about selling. I don't know … [Read more...]
Is Thought Leadership Enough? Posted on May, 2022
Thought leadership is important. Helping customers rethink what they are doing, … [Read more...]
Our Customers' Stories Posted on May, 2022
Organizations spend millions in creating content. A key element is content from … [Read more...]
Improv In Selling Posted on May, 2022
Readers might be a little surprised about the concept of Improv In Selling. … [Read more...]
Rethinking Insights Posted on May, 2022
Everything in selling today is about "Insight." But we make insights more … [Read more...]
The Questions We Ask, Shape The Answers We Get..... Posted on April, 2022
In sales, we learn that questions are critical to our ability to understand our … [Read more...]
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