Our focus on activity causes us to overlook the importance of idle time---time … [Read more...]
Tag: Customer Experience
"Think Time...."
What If We Sold The Way Our Customers Want To Buy? Posted on January, 2023
Calm down, give me a few moments to defend my case. I know it's an absurd … [Read more...]
Buyers Using ChatGPT...... Posted on January, 2023
There's a lot of excitement from sellers about the power of AI tools like … [Read more...]
Making Selling Easier Posted on January, 2023
It's human nature to search for easier ways to get our work done. Selling will … [Read more...]
Going For The Upsell Before You Get The Order..... Posted on January, 2023
Some of you may have read about the "cyclone storms" we are having in Northern … [Read more...]
What Happens When The Incremental Costs Of Developing Content Is $0? Posted on January, 2023
Some of you may have been following my adventures and experiments with ChatGPT. … [Read more...]
"Customers Are Taking A More Measured Approach To Their Purchasing Decisions" Posted on January, 2023
In announcing reductions at Salesforce yesterday, Marc Benioff was quoted, … [Read more...]
And The Insanity Continues...... Posted on December, 2022
We seem to be in a continued death spiral with our customer engagement … [Read more...]
How Do Your Customers Make Money? Posted on December, 2022
In the past few days, I've had several separate conversations with people, … [Read more...]
Machines Writing Like Humans..... Posted on December, 2022
Brent Adamson and I have been exchanging experiences we are having with ChatGPT. … [Read more...]
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