I had a mentor that used to say, "You better make sure your house is in order, … [Read more...]
Category: Innovation
Category: Innovation
Is Your House In Order?
What We Can Learn From The ER! Posted on August, 2014
If you've ever had the misfortune to be taken to an Emergency Room, you know the … [Read more...]
It's Never JUST A Sales Problem! Posted on August, 2014
We often get called by execs, "We've got a sales problem! We need your help," … [Read more...]
Who Is The Customer Experience For? Posted on August, 2014
The answer to this question seems obvious, the customer experience, whether it … [Read more...]
QoS--Quality Of Service Posted on August, 2014
We've all experienced it, our mobile phone rings, upon answering all we hear is … [Read more...]
Are You 'Pissed Off' Enough To Be A Top Performer? Posted on July, 2014
I saw a brilliant video by Tom Peters, Innovation: Angry People Make Change, be … [Read more...]
The Questions We Are Afraid To Ask Posted on July, 2014
I wrote, If You Were In Your Customer's Shoes, What Would You Do? Gary Hart … [Read more...]
All Revenue Is Not Created Equal! Posted on July, 2014
It probably sounds like heresy to talk about "Good Revenue" and "Bad Revenue," … [Read more...]
Stop Reading Books/Blogs On Selling! Posted on June, 2014
Before many of my friends who've written quite outstanding books/blogs on … [Read more...]
"Turtles Only Make Progress When They Stick Their Necks Out*" Posted on June, 2014
We often wonder why we aren't making progress. Our results aren't improving, we … [Read more...]
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