Matt Heinz wrote a terrific piece, How To Fire Someone With Dignity, Grace, And … [Read more...]
You're Fired!!
Customers Lie, And They Are Stupid Too! Posted on February, 2014
There are not many things that cause me to come unglued. But there are two that … [Read more...]
What's The Deal? Posted on January, 2014
The other day I had one of those Abbot and Costello "Who's On First" moments. I … [Read more...]
Do You Deserve To Be A Manager? Posted on January, 2014
I read a great post in HBR, If You're Not Helping People Develop, You're Not … [Read more...]
How Do You Differentiate Yourself? Posted on January, 2014
Data shows 53% of customer loyalty is a result of their personal experiences in … [Read more...]
Reclaiming The Performance Planning Process Posted on January, 2014
I recently wrote a post: Poor Performers Probably Don't Know. It kicked off a … [Read more...]
Pay For Performance Posted on January, 2014
As is usual this time of year, I've been involved in lots of discussions of … [Read more...]
Poor Performers Probably Don't Know Posted on January, 2014
Addressing performance issues is always tough. Many managers are uncomfortable … [Read more...]
Making The Number Isn't The Point! Posted on January, 2014
The discussion around my post, "Don't Bother Me With Process!" has been … [Read more...]
Thinking Of Others, Water Changes Everything! Posted on December, 2013
We're entering a New Year, many glad to have the past behind us, filled with … [Read more...]
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