Several weeks ago, I did a deal review with a client. It was a very large … [Read more...]
Tag: Customer Experience
Focus On The Customer, Magic Happens!
Don't Fear Transformation, Fear Irrelevance! Posted on June, 2015
A reader asked how to overcome individuals' and organizational fear of … [Read more...]
What Does It Mean To Be A Channel In An Omnichannel World? Posted on June, 2015
All the talk in B2C and B2B these days is "omnichannel." The B2C world has … [Read more...]
When's The Last Time You Visited A Customer? Posted on June, 2015
One of the most fun things I get to do is spend time with sales people calling … [Read more...]
The Seller's Process Or Journey Posted on May, 2015
x Connect via LinkedIn Subject Message … [Read more...]
The Killer Closing Technique Posted on May, 2015
Sales people continually looking for the killer close. Somehow, there has to be … [Read more...]
"Nothing Happens Until A Customer Decides To Change" Posted on May, 2015
There's the old saying, "Nothing happens in an organization until a sale is … [Read more...]
How Well Do You Know Your Customer? Posted on May, 2015
My friend, Tim Ohai, has a brilliant bet he makes with sales people. He puts a … [Read more...]
"Sales Is The Tip Of The Arrow In Executing Corporate Strategy" Posted on April, 2015
The other evening I was in one of those reflective moods. I started thinking … [Read more...]
The Customer's Responsibility Is To Solve Their Problem Posted on April, 2015
I just saw a tweet from Andy Paul caught my eye, "The buying cycle has six … [Read more...]
- « Previous Page
- 1
- …
- 55
- 56
- 57
- 58
- 59
- …
- 101
- Next Page »