Recently, I had an interesting email exchange with someone who clearly had bad … [Read more...]
Tag: Customer Experience
When Is An Interruption Not An Interruption?
Deal Strategies, Helping The Customer Buy Posted on October, 2019
Recently I wrote, "What If We Kept The Target Close Date Sacred?" It focused on … [Read more...]
We Don't Lose Because Of What We Sell! Posted on October, 2019
Sit down with most sales people doing a loss review. The majority of the … [Read more...]
I Have A Problem With "Storytelling" Posted on September, 2019
Storytelling seems to have come into fashion over the past few years. Too … [Read more...]
Please Hire My Solution Posted on August, 2019
Think of the last time you were looking for a job, or being interviewed for a … [Read more...]
The Power Of "Doing Things With....." Posted on August, 2019
Words are important, with the change of a single word, we often change our … [Read more...]
Discovery, What's Your Customer Learning? Posted on August, 2019
We get discovery wrong in so many ways: We fail to do discovery. We jump … [Read more...]
Building Your Personal Brand -- Again Posted on August, 2019
There's a lot of discussion about how important it is for sales people to "build … [Read more...]
Customers Feel Value Posted on August, 2019
Scott Gillum and I were having one of our usual conversations, the marketing vs. … [Read more...]
What If We Talked About Our Customers? Posted on August, 2019
Recently, the CEO of a company shared the agenda for his management offsite … [Read more...]
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