Customer Experience Archives - Page 31 of 103

Tag: Customer Experience

Our Questions Are Important To Us, But Do They Get At What The Customer Needs To Express?
Posted on March, 2021

The questions we ask shape the responses we get. Too often, our questions, … [Read more...]

Participating in deal reviews, I often ask the question, "How do we win?" The … [Read more...]

I was reviewing a presentation a client was preparing for a critical customer … [Read more...]

Each of our customers' strategies, goals, priorities, culture, and values are … [Read more...]

February 10, 2021 by David Brock 1 Comment

Recently, I've been trying to shift my own thinking and vocabulary about buying … [Read more...]

Increasingly, we are learning the key to our success, as sales people, is to be … [Read more...]

A few days ago, I wrote, Selling Is A Human Process. It generated a lot of … [Read more...]

In the past 10 years, we've done everything we can to take the "human" out of … [Read more...]

Sales people are singularly focused on making sales---getting the PO. In some … [Read more...]

We've all been taught the importance of "discovery." It's that process where we … [Read more...]