Do you have a clear objective for each call/meeting you have with the customer? … [Read more...]
Category: Performance
Category: Performance
What Is The Objective Of This Call?
"How Are We Doing...." Posted on June, 2021
We're all used to the email surveys, usually following some shopping or customer … [Read more...]
"How Would You Rate Your Recent Call Experience With Irene M?" Posted on June, 2021
It's become de-rigueur, after a call to a customer support center, an email is … [Read more...]
Rethinking Qualification Posted on June, 2021
Qualification is, perhaps, one of the most important factors to our sales … [Read more...]
Rethinking Rev Ops Posted on May, 2021
There's a lot of discussion about rev ops. In a lot of it, I wonder, "What … [Read more...]
"Those Volume Guys....." Posted on May, 2021
I was stunned listening to a webcast yesterday. There was an "expert" … [Read more...]
"I Didn't Take The Time To Prepare...." Posted on May, 2021
Today, I participated in a pretty important Zoom meeting. It was an important … [Read more...]
Buyer Personas Are Not The Same, Even For The Same Persona! Posted on May, 2021
Developing rich buyer personas is critical to helping us identify the key people … [Read more...]
Figuring Out Networking Posted on May, 2021
"Networking" is critical for all of us. Both in developing new professional and … [Read more...]
Doing The Math,,,,, Posted on May, 2021
Sales (and marketing) is a numbers game! Well, kind of, but...... Let me … [Read more...]
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