Category: Performance

Understanding The Customer Expectations Critical To Customer Experience
Posted on January, 2015

Recently I wrote Responding To Customer Experience Disasters. It's stimulated … [Read more...]

As much as we try to develop, implement, and execute outstanding customer … [Read more...]

With the New Year, we are inundated with posts about goal setting, New Year … [Read more...]

..... And Most Are! Before I go further, I need to offer a disclaimer and … [Read more...]

December 30, 2014 by David Brock 2 Comments

Some time ago, I wrote, A Frightening Look At The "Cost Of Selling." It has … [Read more...]

When I saw the title on the email, I was intrigued. I thought, "A new client?" … [Read more...]

When the customer perceives little difference between alternative solutions from … [Read more...]

December 11, 2014 by David Brock 3 Comments

Sales Enablement tools are Hot! Developing and offering sales enablement tools … [Read more...]

Bear with me on my word play in the title. I was just doing some deal reviews … [Read more...]

November 24, 2014 by David Brock 6 Comments

I received an interesting email. A person had read a post I had written about … [Read more...]