When I saw the title on the email, I was intrigued. I thought, "A new client?" … [Read more...]
Category: Performance
Category: Performance
"We Want Your Help To Grow Our Business"
When All Else Is Equal, The Lowest Price Wins! Posted on December, 2014
When the customer perceives little difference between alternative solutions from … [Read more...]
My Favorite Sales Enablement Tools Posted on December, 2014
Sales Enablement tools are Hot! Developing and offering sales enablement tools … [Read more...]
You Can't Get What You Want By Focusing On What YOU Want Posted on December, 2014
Bear with me on my word play in the title. I was just doing some deal reviews … [Read more...]
Design Your Customer Experience To Lose The Right Customers! Posted on November, 2014
I received an interesting email. A person had read a post I had written about … [Read more...]
Are You Answering The Right Question? Posted on November, 2014
I'm occasionally amused by some of the comments and responses my blog posts … [Read more...]
Don't Let Your Ego Get In The Way Of Your Effectiveness Posted on November, 2014
As sales people, we probably have strong egos. It's part of what gives us the … [Read more...]
"I Don't Want To Listen, I Have A Great Deal For You!" Posted on November, 2014
Just when I think I've gotten the worst possible cold prospecting call and that … [Read more...]
Just Because We Have The Ability To Do Something Doesn't Mean It's Best Practice Posted on November, 2014
I've been writing about customer experience, bad prospecting, and other bad … [Read more...]
How To Ruin A Great Customer Experience Posted on October, 2014
I took my car in to be serviced the other day. The dealership has done a … [Read more...]
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