Three letters, PIP, strike fear into the hearts of sales people and managers … [Read more...]
The PIP---Performance Improvement Plan
Are You Creating Value In Every Customer Interaction? Posted on September, 2014
In an outstanding post, Why Sales People Need To Create Value, Not Just … [Read more...]
The Costs Of Doing Nothing Posted on September, 2014
I suspect the biggest costs both we (individually and within our organizations) … [Read more...]
The Definitive Guide To The Future Of Selling Posted on August, 2014
The debate rages, there are 100's of articles discussing the future of … [Read more...]
Dealing With Poor Performers Posted on August, 2014
As managers and leaders we like working with our top performers. It's creative, … [Read more...]
Is Your House In Order? Posted on August, 2014
I had a mentor that used to say, "You better make sure your house is in order, … [Read more...]
What We Can Learn From The ER! Posted on August, 2014
If you've ever had the misfortune to be taken to an Emergency Room, you know the … [Read more...]
It's Never JUST A Sales Problem! Posted on August, 2014
We often get called by execs, "We've got a sales problem! We need your help," … [Read more...]
Designing The Customer Experience For Our Efficiency, Not The Customers' Posted on August, 2014
This afternoon, we had a problem with a critical tool that we use. I am … [Read more...]
QoS--Quality Of Service Posted on August, 2014
We've all experienced it, our mobile phone rings, upon answering all we hear is … [Read more...]
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