Customer Experience Archives - Page 96 of 102

Tag: Customer Experience

Is Differentiation Overrated? What About Being Just Good Enough?
Posted on December, 2010

A week ago, I wrote a post,"'Me Too,' Is Not A Value Propsition!" With this … [Read more...]

Everyday, at least one copy of the following email arrives in my junk mail … [Read more...]

December 8, 2010 by David Brock 1 Comment

In April, OgilvyOne announced their World's Greatest Salesperson contest. I … [Read more...]

November 28, 2010 by David Brock 3 Comments

Usually, I try to minimize my whining about poor sales and customer service … [Read more...]

"The customer just made a bad decision!" I hear this all the time from … [Read more...]

September 8, 2010 by David Brock 7 Comments

We seemed embarrassed to admit it, or we are trained not to say this, but … [Read more...]

The other day, I wrote a piece, What Are The 3 Characteristics That Set Great … [Read more...]

Last Friday, I had the privilege of being interviewed by an executive on … [Read more...]

A few years ago, I was talking to a sales manager. He was expressing some … [Read more...]

I'm sitting in my office--it's 97 degrees in the office, I'm fuming, it's been … [Read more...]