Last Friday, I had the privilege of being interviewed by an executive on … [Read more...]
Tag: Customer Experience
What Are The 3 Characteristics That Set Great Sales People Apart?
Our Customers Need To Do A Better Job Of Buying! Posted on August, 2010
A few years ago, I was talking to a sales manager. He was expressing some … [Read more...]
80% of Customer Satisfaction Is Meeting Your Commitments -- The Little One's. Posted on July, 2010
I'm sitting in my office--it's 97 degrees in the office, I'm fuming, it's been … [Read more...]
On Being Customer Centric Posted on July, 2010
Customer Centricity is a hot topic these days. I get on my soapbox on Customer … [Read more...]
May I Speak To Ms. Company Inc? Posted on June, 2010
I got a really interesting email today--actually, I get these emails … [Read more...]
7 Questions You Must Be Able To Answer To Win The Deal! Posted on June, 2010
I'm constantly about how few sales people really understand what their customers … [Read more...]
Location-Based Prospecting? Are Ad-Hoc Sales Calls Valuable? Posted on June, 2010
I've been intrigued about much of the publicity around Hoover's Near Here … [Read more...]
It's So Simple, I Don't Know What To Buy! Posted on April, 2010
Disaster struck this morning, went to the office and the network was down. … [Read more...]
Please Mr/Ms Customer, Let Me Waste Your Time, I've Earned It! Posted on March, 2010
Last week, I wrote about inspirational customer service. This weekend, the … [Read more...]
Inspirational Moments In Customer Service Posted on February, 2010
All too often, we hear nightmares about customer service and how abysmal it is. … [Read more...]
- « Previous Page
- 1
- …
- 94
- 95
- 96
- 97
- 98
- …
- 101
- Next Page »