Customer Experience Archives - Page 78 of 102

Tag: Customer Experience

The Power Our Questions Offer Our Customers
Posted on November, 2012

November 18, 2012 by David Brock 1 Comment

Any sales person worth her salt knows how important questions are. They are … [Read more...]

November 17, 2012 by David Brock 7 Comments

I haven't whined in a while, so pardon me for this indulgence. We all know that … [Read more...]

November 13, 2012 by David Brock 3 Comments

I was struck by a sentence in the CEB's Sales Challenger Blog, "Given a choice, … [Read more...]

Not long ago, the folks at Openview Labs in Boston interviewed me on Lean Sales … [Read more...]

November 5, 2012 by David Brock 1 Comment

The scene gets played over and over, literally hundreds of times every year. … [Read more...]

I was recently asked to share my views of the impact of Big Data, business … [Read more...]

I may be guilty of wordsmithing and I'd appreciate you correcting me on this, … [Read more...]

It was a loss review, one of those very difficult discussions after a major--and … [Read more...]

October 30, 2012 by David Brock 1 Comment

We all know the saying, "Things would be great if it weren't for those damned … [Read more...]

As sales people we are trained to do needs analysis. We have questioning guides … [Read more...]