Customer Experience Archives - Page 66 of 101

Tag: Customer Experience

Performance Metric Friday -- Deal Slippage
Posted on February, 2014

February 13, 2014 by David Brock 6 Comments

It's been a while since I've done one of the Performance Metric Friday posts, … [Read more...]

February 11, 2014 by David Brock 6 Comments

No, I'm not talking about you, I'm talking about your customers. At the core of … [Read more...]

As sales people, our focus is to convince the customer to buy our solution. We … [Read more...]

There are not many things that cause me to come unglued. But there are two that … [Read more...]

Some years ago, there was a lot of discussion about Customer Intimacy-----no, … [Read more...]

I'm a current customer. I want to buy something from you, it will increase the … [Read more...]

As sales professionals looking for new business, it's critical that we … [Read more...]

January 26, 2014 by David Brock 1 Comment

Data shows 53% of customer loyalty is a result of their personal experiences in … [Read more...]

I guess it's the new standard. Great tools end up being subverted for … [Read more...]

December 17, 2013 by David Brock 3 Comments

Often, both we and our customers seem to rush through the buying process. … [Read more...]