The other day, I was speaking to a sales executive. We were talking about … [Read more...]
"This Conversation Is Really About Me"
Hearing What We Want To Hear Posted on September, 2013
One of the biggest errors any of us can make is Hearing What We Want To Hear. … [Read more...]
Who Cares About "Outstanding Customer Service Experience?" Posted on September, 2013
Sometimes, I think we get customer service wrong. We try to create outstanding … [Read more...]
80/20 Management Posted on September, 2013
All of us like to fit all sorts of principles and examples into Pareto's Law. … [Read more...]
The "Squishy" Buying Cycle Posted on September, 2013
Too often, we think of the customer's buying process as something that, once we … [Read more...]
Searching For Answers Posted on August, 2013
Answers are what we, as sales people, are about---we look for answers from our … [Read more...]
Everything Begins With Principles Posted on August, 2013
Principle (Noun): 1. a fundamental truth or proposition that serves as the … [Read more...]
Sales And Procurement, Racing Toward Each Other Posted on August, 2013
As sales and marketing professionals, we're consumed with the change in our … [Read more...]
Are You Worth Your Customer's Time? Posted on August, 2013
As sales people, we are always concerned with out time. We can't afford to … [Read more...]
Belief And Confidence, Critical For Sales Success Posted on August, 2013
To be successful as sales professionals we have to believe in ourselves. We … [Read more...]
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