My news feeds are filled with discussions about great customer engagement. … [Read more...]
Category: Performance
Category: Performance
Our Commitment To "Just Good Enough"
Conversational Intelligence Posted on February, 2022
First, while I believe there is huge potential with conversational intelligence, … [Read more...]
Considering "Irony" Posted on January, 2022
We seem to be in a headlong rush to automate and depersonalize our marketing and … [Read more...]
RFP's? Posted on January, 2022
I was doing a Q&A after a keynote at a SKO. It was a very sharp group of … [Read more...]
"Customers hate.....[Fill In The Blank]..." Posted on January, 2022
All my news feeds are filled with guru's talking about how much customers hate … [Read more...]
"What Do You Think Cold Calling Is?" Again????? Posted on January, 2022
Apparently, I stuck my foot into my mouth, but I'm getting use to the taste of … [Read more...]
"Did We Do The Right Thing?" Customer Engagement, It Can Be Really Simple! Posted on January, 2022
We struggle with customer/prospect engagement. We send endless emails trying to … [Read more...]
Fixing Our Win Rates! Improving Performance! Posted on January, 2022
I wrote, Win/Loss Analysis--Are You Learning As Much As You Should? As I … [Read more...]
The Ethics Of The "Unsubscribe" Posted on January, 2022
Recently, I've had some "interesting" conversations with the CMOs about their … [Read more...]
Critical Selling Skill: Literacy Posted on January, 2022
Reading Is Fundamental has been the mantra of a children's literacy not for … [Read more...]
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