As I re-read the title of this post, it somehow seems a little odd to be … [Read more...]
Tag: Trust
Selling Is About People!
Pssst.....Isn't It All Really About Self Interest? Posted on September, 2010
We seemed embarrassed to admit it, or we are trained not to say this, but … [Read more...]
Does "Being Yourself" Count As A Sales Technique? Posted on August, 2010
I few days ago, I started a discussion with "What Are The 3 Characteristics That … [Read more...]
Our Customers Need To Do A Better Job Of Buying! Posted on August, 2010
A few years ago, I was talking to a sales manager. He was expressing some … [Read more...]
So Much Has Changed, So Much Is The Same Posted on August, 2010
This past week, in New York, I had the pleasure of having breakfast with Mack … [Read more...]
"How Can I Help You --- But First Let Me Tell You About Me" Posted on July, 2010
My friend, Ardath Albee, and I were commiserating the other day. We see so many … [Read more...]
Leaping To Solutions! Are We Solving The Right Problem? Posted on July, 2010
Sales people are trained to be problem solvers -- we ask questions, probe -- … [Read more...]
80% of Customer Satisfaction Is Meeting Your Commitments -- The Little One's. Posted on July, 2010
I'm sitting in my office--it's 97 degrees in the office, I'm fuming, it's been … [Read more...]
On Being Customer Centric Posted on July, 2010
Customer Centricity is a hot topic these days. I get on my soapbox on Customer … [Read more...]
Are You Selling Within Your Own Company? Posted on June, 2010
I'm constantly surprised by how poorly many sales people communicate within … [Read more...]
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