"According to Harvard Business Review, by 2020, customers will manage 85% of … [Read more...]
AI/Machine Language Will Manager 85% Of Customer Interactions
Think It's Hard To Sell, It's Harder To Buy! Posted on September, 2017
One of my biggest weaknesses is my impatience. I do all sorts of things to … [Read more...]
Principle Based Selling! Posted on September, 2017
Are you training and coaching your people "principle based selling?" No I'm not … [Read more...]
Automation--Creating Higher Impact Interactions Posted on September, 2017
There's a lot of discussion, most of it pretty misguided, about the potential … [Read more...]
Make Versus Buy Posted on September, 2017
Recently, I've been involved in some conversations with some very smart people. … [Read more...]
The Tragedy Of "No Decision Made" Posted on September, 2017
Depending on the research you read and believe, the number of buying journeys … [Read more...]
When The Customer Doesn't Respond The Way You Want Them To Posted on September, 2017
This afternoon, the phone rang, I picked it up, "Hi, this is Dave … [Read more...]
What Your Customer Doesn't Know Can Kill Them! Posted on September, 2017
There are few industries in the world that aren't being disrupted in some … [Read more...]
Design Your Sales Calls For Success Posted on August, 2017
Some years ago, we did research on the effectiveness of sales calls and … [Read more...]
Knowledge Is Power Posted on August, 2017
Knowledge is power---this has been acknowledged for years. Let's assume that's … [Read more...]
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