Customer Experience Archives - Page 95 of 101

Tag: Customer Experience

Great Product, Lousy Service, No Sale!
Posted on November, 2010

November 28, 2010 by David Brock 3 Comments

Usually, I try to minimize my whining about poor sales and customer service … [Read more...]

"The customer just made a bad decision!" I hear this all the time from … [Read more...]

September 8, 2010 by David Brock 7 Comments

We seemed embarrassed to admit it, or we are trained not to say this, but … [Read more...]

The other day, I wrote a piece, What Are The 3 Characteristics That Set Great … [Read more...]

Last Friday, I had the privilege of being interviewed by an executive on … [Read more...]

A few years ago, I was talking to a sales manager. He was expressing some … [Read more...]

I'm sitting in my office--it's 97 degrees in the office, I'm fuming, it's been … [Read more...]

Customer Centricity is a hot topic these days. I get on my soapbox on Customer … [Read more...]

I got a really interesting email today--actually, I get these emails … [Read more...]

I'm constantly about how few sales people really understand what their customers … [Read more...]