Customer Experience Archives - Page 69 of 101

Tag: Customer Experience

We're Communicating, But Are We Really Connecting?
Posted on September, 2013

September 18, 2013 by David Brock 4 Comments

Technology has extended wonderful capabilities to make us more efficient. We … [Read more...]

September 16, 2013 by David Brock 3 Comments

I write and speak frequently about customer focus, engaging customers in … [Read more...]

September 11, 2013 by David Brock 5 Comments

The other day, I was speaking to a sales executive. We were talking about … [Read more...]

September 9, 2013 by David Brock 6 Comments

Sometimes, I think we get customer service wrong. We try to create outstanding … [Read more...]

I was in the doctor's office for a check up the other day and was fascinated … [Read more...]

Too often, we think of the customer's buying process as something that, once we … [Read more...]

September 3, 2013 by David Brock 2 Comments

Most sales people are very fast-we think fast, we react, we talk. We're … [Read more...]

Answers are what we, as sales people, are about---we look for answers from our … [Read more...]

It's clear that our customers want to be engaged differently. High performing … [Read more...]

Without a doubt, our personal and business worlds are complicated--and getting … [Read more...]