It's not often I disagree with Anthony Iannarino's take on things. He recently … [Read more...]
Tag: Customer Experience
What If The Half Truths About Sales Were Absolutely True?
The Problem With Efficiency Posted on March, 2017
We design our organizations to be lean mean selling machines. Each step of … [Read more...]
"Just the facts, Ma'am..." Posted on March, 2017
The phrase, "Just the facts, Ma'am, " is attributed to Detective Sergeant Joe … [Read more...]
Understanding Our Customers' Experiences Posted on March, 2017
We're doing some renovations in our home. These include changes in the Master … [Read more...]
We Always Make An Impression! Posted on March, 2017
There was an interesting comment in one of my latest rants, "God, Save Me From … [Read more...]
The Greatest Disservice We Can Do To Our Customers, Waiting For Them To Buy! Posted on March, 2017
There are just too many stupid conversations about the digitally savvy customer … [Read more...]
Of Course Sales Is About Relationships! Posted on March, 2017
I am fuming at one of the most amazingly naive posts about "the Death Of … [Read more...]
Are You Commoditizing Your Customers? Posted on March, 2017
Everyone understands the challenges of selling commoditized products. They are … [Read more...]
Automation: Are We Empowering Human Interaction Or Displacing It? Posted on February, 2017
The sales and marketing technology along with the social networking/selling … [Read more...]
Sales And The Zombie Apocalypse Posted on February, 2017
Recently, I was having a conversation with Robert Racine about the state of … [Read more...]
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