We design our organizations to be lean mean selling machines. Each step of … [Read more...]
Tag: Customer Experience
The Problem With Efficiency
"Just the facts, Ma'am..." Posted on March, 2017
The phrase, "Just the facts, Ma'am, " is attributed to Detective Sergeant Joe … [Read more...]
Understanding Our Customers' Experiences Posted on March, 2017
We're doing some renovations in our home. These include changes in the Master … [Read more...]
We Always Make An Impression! Posted on March, 2017
There was an interesting comment in one of my latest rants, "God, Save Me From … [Read more...]
The Greatest Disservice We Can Do To Our Customers, Waiting For Them To Buy! Posted on March, 2017
There are just too many stupid conversations about the digitally savvy customer … [Read more...]
Of Course Sales Is About Relationships! Posted on March, 2017
I am fuming at one of the most amazingly naive posts about "the Death Of … [Read more...]
Are You Commoditizing Your Customers? Posted on March, 2017
Everyone understands the challenges of selling commoditized products. They are … [Read more...]
Automation: Are We Empowering Human Interaction Or Displacing It? Posted on February, 2017
The sales and marketing technology along with the social networking/selling … [Read more...]
Sales And The Zombie Apocalypse Posted on February, 2017
Recently, I was having a conversation with Robert Racine about the state of … [Read more...]
Are You Creating Deep Interactions? Posted on January, 2017
Read any research report, engagement is becoming a top challenge with every … [Read more...]
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