I am looking for some software tools to help our team. After listening to about … [Read more...]
Tag: Customer Experience
It's Not The Customer's Job To Figure Out How You Help!
Prospecting Malpractice! Posted on July, 2020
There is no excuse for stupid prospecting! Sadly, too many organizations are … [Read more...]
On Virtual Buying Posted on July, 2020
Zoom, Teams, Webex seem to rule our professional and even our private lives. We … [Read more...]
We Need Sellers Who "Sell," Not Take Orders Posted on June, 2020
I'm suppose, after all the years I've spent working with "sales people," I … [Read more...]
"I'm Selling As Hard As I Can, Why Aren't You Buying?" Posted on May, 2020
The universal lament of sales people is, "Why aren't my customers buying? I'm … [Read more...]
Not So Social Social Media Posted on April, 2020
Over the past 5 or so years, it seems a large number of people think social … [Read more...]
Thinking About "Conversational Intelligence" Posted on April, 2020
Conversational intelligence is increasingly a hot topic, yet too often, it seems … [Read more...]
Your Value Proposition Must Be More Valuable Now! Posted on April, 2020
Creating value with our customers has never been more important than it is now. … [Read more...]
"How Can I Help?" Posted on April, 2020
One of my sources for blog topics is my friend, Brent Adamson. The other … [Read more...]
Automation Run Amuck Posted on March, 2020
Technology is a double edged sword. We can use it to improve the impact, value, … [Read more...]
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