Too few managers actively coach. CSO Insights Data indicates the majority of … [Read more...]
Tag: Communicating
The Power Of "Yes, And..." In Coaching
Nuance, So Subtle, We Often Miss It Posted on November, 2017
Nuance is important to our ability to connect with impact to our customers and … [Read more...]
Whatever Happened To MBWA? Posted on November, 2017
Decades ago, Tom Peters and Bob Waterman articulated the concept of … [Read more...]
Is Social Selling Missing The Digital Revolution? Posted on October, 2017
Step back a little more than a century as electricity was being commercialized. … [Read more...]
The Flip Side Of AI/Machine Learning Posted on October, 2017
Everyone in sales and marketing is jumping on the AI/Machine Learning … [Read more...]
When Will We Stop Thinking Our Customers Are Stupid? Posted on October, 2017
I'm beginning to think far too many sales and marketing people think customers … [Read more...]
The Faces Of Our Customers Posted on October, 2017
Recently, I've been trying something new when I meet with clients. I ask, "When … [Read more...]
Leadership And Empathy Posted on September, 2017
Surprisingly, one of the characteristics I see too many managers lacking is … [Read more...]
Think It's Hard To Sell, It's Harder To Buy! Posted on September, 2017
One of my biggest weaknesses is my impatience. I do all sorts of things to … [Read more...]
Automation--Creating Higher Impact Interactions Posted on September, 2017
There's a lot of discussion, most of it pretty misguided, about the potential … [Read more...]
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