I spend a lot of time interviewing candidates. They may be for sales or … [Read more...]
Category: Leadership
Category: Leadership
Do You Have Experience Or Experiences?
Are You Creating Value In Every Customer Interaction? Posted on September, 2014
In an outstanding post, Why Sales People Need To Create Value, Not Just … [Read more...]
The Definitive Guide To The Future Of Selling Posted on August, 2014
The debate rages, there are 100's of articles discussing the future of … [Read more...]
Dealing With Poor Performers Posted on August, 2014
As managers and leaders we like working with our top performers. It's creative, … [Read more...]
It's Never JUST A Sales Problem! Posted on August, 2014
We often get called by execs, "We've got a sales problem! We need your help," … [Read more...]
3 Behaviors That Drive Successful Sales People Posted on August, 2014
Recently, I read a HBR Post by Ryan Fuller, 3 Behaviors That Drive Successful … [Read more...]
Designing The Customer Experience For Our Efficiency, Not The Customers' Posted on August, 2014
This afternoon, we had a problem with a critical tool that we use. I am … [Read more...]
QoS--Quality Of Service Posted on August, 2014
We've all experienced it, our mobile phone rings, upon answering all we hear is … [Read more...]
The Most Important Improvement In Efficiency, Actually Talking To People Posted on July, 2014
Everyone is time poor. We have too much on our plates--more than we possibly … [Read more...]
Learning To Teach Posted on July, 2014
I've been writing about "teaching our customers" these days. To often, what I … [Read more...]
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