Customer retention is a critical issue. Wisdom (and data--thought it's not at … [Read more...]
Tag: Trust
Customer Retention, Different Approaches
Don't Confuse Buying And Selling! Posted on April, 2013
I feel like I'm about to emulate the famous Gordon Gecko speech in the movie, … [Read more...]
Do We Really Understand Value? Posted on April, 2013
My recent posts, "But Your Price Is Too High," and "Price Is Meaningless Until … [Read more...]
Creating Social Business Success Posted on March, 2013
Every week, I would venture there are over 100 blog posts or articles talking … [Read more...]
The Right Stuff Posted on January, 2013
The Right Stuff -- a famous book by Tom Wolfe turned into a decent movie, was … [Read more...]
How Committed Are You? Posted on January, 2013
With apologies to my Muslim, Jewish, Vegetarian, and Vegan friends, I'll start … [Read more...]
Meeting Our Commitments Posted on January, 2013
As professionals, particularly as sales professionals, we are only as good as … [Read more...]
Don't Count On Your Customer To Be Good At Communicating Posted on January, 2013
As sales professionals, we spend a lot of time learning how to communicate. We … [Read more...]
Principles, Not Policies Drive Performance Effectiveness Posted on December, 2012
"The beatings will continue until you get is right!" OK, so I've taken a bit of … [Read more...]
Persuasion And Communication Posted on December, 2012
You can't be a great sales professional--or even a great leader without the … [Read more...]
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