There's a huge amount of discussion about questions in selling. Entire books … [Read more...]
Tag: Customer Experience
It's Not About The Questions, It's The Conversation
Will That Be One Funnel Or Two? Posted on July, 2011
My post yesterday, The Death Of The Funnel, Long Live The Funnel, stirred up … [Read more...]
How Many Salesepeople Does It Take To Screw In A Light Bulb? Posted on July, 2011
I've given up, we deserve all the jokes people tell about us. Stupid sales … [Read more...]
What Happened To Common Sense? Posted on July, 2011
I was talking to a customer today--not one of mine--possibly one of yours. We … [Read more...]
We Have The Opportunity Of A Lifetime Posted on July, 2011
Recently, I listened to an interview of Seth Godin by Michael Hyatt. It's an … [Read more...]
The Customer Service Call Posted on July, 2011
Perhaps I'm a little grumpy, anxious to get an early start to the weekend, but I … [Read more...]
"We Want To Be Your Partner!" Another Closing Technique? Posted on June, 2011
Partnering has been in vogue for the past few years. It seems as though every … [Read more...]
Who Is Our Customer -- A View From The Fashion Industry Posted on June, 2011
It might come as a surprise to some of my readers that I consult within the … [Read more...]
Who Is Your Customer? Posted on June, 2011
On the surface, this may seem an obvious question. It's been one that has been … [Read more...]
Good Revenue And Bad Revenue Posted on June, 2011
There's the old -- and still good -- maxim in sales, follow the money. As sales … [Read more...]
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