Perhaps I'm a little grumpy, anxious to get an early start to the weekend, but I … [Read more...]
Tag: Customer Experience
The Customer Service Call
"We Want To Be Your Partner!" Another Closing Technique? Posted on June, 2011
Partnering has been in vogue for the past few years. It seems as though every … [Read more...]
Who Is Our Customer -- A View From The Fashion Industry Posted on June, 2011
It might come as a surprise to some of my readers that I consult within the … [Read more...]
Who Is Your Customer? Posted on June, 2011
On the surface, this may seem an obvious question. It's been one that has been … [Read more...]
Good Revenue And Bad Revenue Posted on June, 2011
There's the old -- and still good -- maxim in sales, follow the money. As sales … [Read more...]
What's Wrong With Strategic Accounts? Posted on June, 2011
We embrace our strategic accounts---they are our most important customers. They … [Read more...]
Walking Away Posted on June, 2011
Walking away from a bad deal is tough. Too often, we don't have the courage to … [Read more...]
We All Make Mistakes, It's How We Recover That Makes The Difference Posted on June, 2011
My last post, Even The Biggest And Best Get It Terribly Wrong, was about how … [Read more...]
Even The Biggest And Best Get It Terribly Wrong! Posted on June, 2011
Today, I get this email, it's addressed to "undisclosed recipients," which is … [Read more...]
How Did You Arrive At This Perception Of Our Solution? Posted on June, 2011
It used to be that sales people were the principal source of information about … [Read more...]
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