I received a surprising email the other day. It was from some "expert" in … [Read more...]
Tag: Customer Experience
My Name Is Not "Occupant Or Current Resident"
The Handwritten Prospecting Letter Posted on August, 2011
I've been tracking some discussions about old school approaches to engaging … [Read more...]
Relationships Don't Get You The Order! Posted on July, 2011
Before you misunderstand, relationships are very important in sales. If … [Read more...]
It's Not About The Questions, It's The Conversation Posted on July, 2011
There's a huge amount of discussion about questions in selling. Entire books … [Read more...]
Will That Be One Funnel Or Two? Posted on July, 2011
My post yesterday, The Death Of The Funnel, Long Live The Funnel, stirred up … [Read more...]
How Many Salesepeople Does It Take To Screw In A Light Bulb? Posted on July, 2011
I've given up, we deserve all the jokes people tell about us. Stupid sales … [Read more...]
What Happened To Common Sense? Posted on July, 2011
I was talking to a customer today--not one of mine--possibly one of yours. We … [Read more...]
We Have The Opportunity Of A Lifetime Posted on July, 2011
Recently, I listened to an interview of Seth Godin by Michael Hyatt. It's an … [Read more...]
The Customer Service Call Posted on July, 2011
Perhaps I'm a little grumpy, anxious to get an early start to the weekend, but I … [Read more...]
"We Want To Be Your Partner!" Another Closing Technique? Posted on June, 2011
Partnering has been in vogue for the past few years. It seems as though every … [Read more...]
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