I was talking to a customer today--not one of mine--possibly one of yours. We … [Read more...]
Tag: Customer Experience
What Happened To Common Sense?
We Have The Opportunity Of A Lifetime Posted on July, 2011
Recently, I listened to an interview of Seth Godin by Michael Hyatt. It's an … [Read more...]
The Customer Service Call Posted on July, 2011
Perhaps I'm a little grumpy, anxious to get an early start to the weekend, but I … [Read more...]
"We Want To Be Your Partner!" Another Closing Technique? Posted on June, 2011
Partnering has been in vogue for the past few years. It seems as though every … [Read more...]
Who Is Our Customer -- A View From The Fashion Industry Posted on June, 2011
It might come as a surprise to some of my readers that I consult within the … [Read more...]
Who Is Your Customer? Posted on June, 2011
On the surface, this may seem an obvious question. It's been one that has been … [Read more...]
Good Revenue And Bad Revenue Posted on June, 2011
There's the old -- and still good -- maxim in sales, follow the money. As sales … [Read more...]
What's Wrong With Strategic Accounts? Posted on June, 2011
We embrace our strategic accounts---they are our most important customers. They … [Read more...]
Walking Away Posted on June, 2011
Walking away from a bad deal is tough. Too often, we don't have the courage to … [Read more...]
We All Make Mistakes, It's How We Recover That Makes The Difference Posted on June, 2011
My last post, Even The Biggest And Best Get It Terribly Wrong, was about how … [Read more...]
- « Previous Page
- 1
- …
- 88
- 89
- 90
- 91
- 92
- …
- 101
- Next Page »