Customer Experience Archives - Page 79 of 101

Tag: Customer Experience

Teaching Our Customers
Posted on October, 2012

There's a lot of talk about the role of the sales person as a "Teacher." It's … [Read more...]

October 10, 2012 by David Brock 1 Comment

Recently I was at one of those giant events, you know, where sales leaders come … [Read more...]

Surveys are and should be a powerful way of getting feedback. Properly used, … [Read more...]

Sales people are always making commitments. "We can solve your problems!" "We … [Read more...]

My friend Bob Thompson of CustomerThink posed an interesting question the other … [Read more...]

September 25, 2012 by David Brock 8 Comments

The words we use betray our thinking and focus. How we express ourselves shows … [Read more...]

September 12, 2012 by David Brock 2 Comments

We have a rich array of products and solutions to offer our customers. There … [Read more...]

In my post, Focus On Your Sweet Spot, I spoke of the importance of developing a … [Read more...]

I talk about the importance of "focusing on your sweet spot," a lot, often … [Read more...]

We know we have to challenge our customers to think differently, that we have to … [Read more...]