Every week, I would venture there are over 100 blog posts or articles talking … [Read more...]
Tag: Customer Experience
Creating Social Business Success
Customer Experience, "Being Managed Or Handled" Posted on March, 2013
Every organization has (or should have) a process for "managing" customer … [Read more...]
Social Media Versus The Traditionalists Posted on February, 2013
I was reading a very good post at OpenView Labs site, Can Social Prospecting … [Read more...]
Do You Have Enough Confidence To Listen To Your Customer? Posted on February, 2013
I think too many sales people lack confidence! Listen to them on sales calls, … [Read more...]
Social Business Is Not About Technology! Posted on February, 2013
It's hard not to be drawn into a conversation about Social Business. Everyone … [Read more...]
Marketing And Sales--Nimbleness, Agility, Flexibility Posted on February, 2013
My post, Marketing Displaces Sales, created a lot of comments and discussion. … [Read more...]
Dear Occupant, I've Got Insight! Posted on February, 2013
Insight is a key differentiators in the value we create for our customers, … [Read more...]
Marketing Displaces Sales! Posted on February, 2013
Customers are self educating, they don't want to see sales people until they … [Read more...]
Co-Creation Critical To Selling Solutions Posted on February, 2013
For years, we've been trained, "Customers want solutions." The best of us try … [Read more...]
Mobility, Life And Work Recreated Posted on February, 2013
Mobility is changing the way we work and live! As a preface to this article, … [Read more...]
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