I was having a conversation about the "state of sales" with some colleagues … [Read more...]
Tag: Customer Experience
We Misunderstand Lean---But It Is So Important!
Sales Role Agility Posted on May, 2013
It's human nature to categorize things and people. It enables us to build … [Read more...]
DumbingThings Down Versus Radical Simplification Posted on May, 2013
I'm a great advocate of Radical Simplification. Our worlds are too complex, we … [Read more...]
Buying Is A High Risk Job! Posted on May, 2013
In my post, "Solving Our Problems," Tim Foster reminded me of something the … [Read more...]
Seeing Things Differently, Seeing Different Things Posted on May, 2013
What do you see in this picture? It's a very famous--some people see an old … [Read more...]
Try Selling Sand Posted on May, 2013
As much as sales people try to sell solutions or sell value, too often they fall … [Read more...]
Questions We're Afraid To Ask Posted on May, 2013
We all have them, Questions We're Afraid To Ask. They're obvious, but we're … [Read more...]
Buyers Are Self Educating, So Should Sellers! Posted on May, 2013
Buying has changed. The traditional role of the sales person in "teaching" the … [Read more...]
Deal Value Or Buyer Value? Posted on May, 2013
A few years ago, a client called me very frustrated. He was the CEO of a large … [Read more...]
"I Need An Excuse To Get Back Into The Customer" Posted on April, 2013
I hear it all the time, "I need an excuse to get back into the customer. Let me … [Read more...]
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