Zappo's is one of the hottest and most innovative companies around. This is an … [Read more...]
Tag: Customer Experience
Delivering Happiness! Zappo's
The Secret To Success Part 2---Make Customers Money! Posted on February, 2009
A few days ago, I wrote about the secret to sales success---saving customers … [Read more...]
Focus On Your Customer's Need To Buy, Not Your Need To Sell! Posted on February, 2009
All sales people, today, sell solutions. At least that’s what most sales people … [Read more...]
Dramatically Increase Sales! Posted on January, 2009
Seth Godin seems to come up with the simplest and thought provoking ideas. I … [Read more...]
Moving From Customer Acquisiton To Customer Engagement Posted on January, 2009
For some strange reason, in the past few days, at least four different … [Read more...]
A Night Sleeping On The Floor At Houston Intercontinental, Gate B85 Posted on December, 2008
It's 6:20 am, Central Time, I'm in the President's Club in Terminal B at Houston … [Read more...]
Sell Using Value Propositions Posted on August, 2008
In past posts and writing, I've taken a pretty strong stance on how the concept … [Read more...]
What Did You Sell That For? Posted on July, 2008
In the mid 80's, as a young manager in IBM, I was meeting with IBM's then Vice … [Read more...]
The Ultimate Question --- Finding Your Sweet Spot Posted on June, 2008
The Harvard Management Update is recycling an interesting article entitled "Find … [Read more...]
To AT&T Wireless: I apologize for not being the ideal customer, I'll try to do better! Posted on June, 2008
My mobile phone died. I did the logical thing, I called AT&T Wireless (my … [Read more...]