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The Ultimate Question — Finding Your Sweet Spot

by David Brock on June 26th, 2008
The Harvard Management Update is recycling an interesting article entitled “Find Your Sweet Spot.” It’s a quick read and refresher around Fred Reichheld’s work in “The Ultimate Question.” I am such a fan of this approach to segmenting customers, that I wanted to provide the link to the article. It’s a good reminder to a great practice.

From → Performance

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