I'm a tremendous fan of Whitney Hess. Whitney calls herself a User Experience … [Read more...]
Category: Innovation
Category: Innovation
Designing High Performance Organizations, Designing High Performance Selling Processes
Delivering Happiness! Zappo's Posted on March, 2009
Zappo's is one of the hottest and most innovative companies around. This is an … [Read more...]
What Commoditized Products Can Teach Us About Selling Posted on March, 2009
I have a confession, I grew up selling high tech systems, software and complex … [Read more...]
The Big Idea: Solve Your Customers' Big Problems Posted on March, 2009
Customers are looking for something different these days. Our traditional … [Read more...]
When All Else Is Equal, How Do You Differentiate Yourself Posted on March, 2009
This morning, I had an interesting discussion with a client. He was talking … [Read more...]
Ever Wonder About Change? Posted on February, 2009
There have been a few versions of this around. I think this is one of the latest … [Read more...]
Dramatically Increase Sales! Posted on January, 2009
Seth Godin seems to come up with the simplest and thought provoking ideas. I … [Read more...]
Stop Assuming You Know Your Customers, Start Listening To Them! Posted on January, 2009
Thanks to one of Fred Wilson's recent posts, I discovered Whitney Hess, a user … [Read more...]
Remembering Deming's Lessons---Always Important, But Somehow More So Now Posted on December, 2008
Art Petty reminds us in Management Excellence, about Deming's lessons and their … [Read more...]
What We Miss About Creating Value Posted on December, 2008
I'm often called upon to speak about Value Propositions! Every time, I do some … [Read more...]